Cannot connect using SSL iPad Air?

My Mum recently got an iPad Air. Everything is great apart form trying to set up her e-mail it says cannot connect using SSL it had also said pop server server failed. (she was receiving e-mail but could not send e-mails.)

I tried things suggest online the other day but nothing seemed to work. Now I am worried cause I entered things into the settings and when I re add her account those things I wrote in the different sections might be saved I am not sure. So basically it is all messed up. (apple for you)

If anyone could explain step by step(or even pictures if you can on here) what to do about SSL and also pop server.

The e-mail account is Tiscali.

Much appreciated.

Read more: Cannot connect using SSL iPad Air?